Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service Personal Development
Course DescriptionThere’s an old saying that a happy customer tells few people, but an unhappy customer complains to many. Unhappy customers may not only cost you their business, but they can hurt your company’s reputation as well. It is easier to keep a customer than to get a new one.ObjectivesAt the end of the course, you will be able to:Know your target customersManage your customers' expec...
Provider: Apcot International Pte Ltd
Personal Development Customer Service
Course DescriptionEveryone can gain from greater assertiveness, confidence and self-esteem and this does not have to involve aggression. In the workplace, it is vital to have a smooth flow of work especially when there is a dateline to meet; in times like these, assertive skills enable you to overcome objections and resistance to avoid hindrance to productivity and wastage of time without going in...
Human Resource Management Employment and Recruitment Personal Development Customer Service
Course DescriptionLearn the techniques of negotiation and its traditional image of power plays, confrontation and intimidation. You can achieve the BEST results for yourself as well as for your opponent by creating a WIN-WIN negotiation.ObjectivesAt the end of the course, you will be able to:Plan & Prepare for NegotiationRecognise and Handle common Negotiation BehavioursAnalyze and Adjust to D...
Course DescriptionWhen you speak, do people pay attention? Does your message really sink in? Are you comfortable bringing sensitive issues to the forefront? Ineffective communication skills can lead to misunderstandings and missed opportunities, and can damage your credibility. Understanding how others receive and interpret our messages together with the skills to communicate our messages to other...